Contact us at 503-241-3499
  • Home
  • Support Center
  • Blog
Portland Managed Services
  • Home
  • Is This You?
  • How We Work
  • Services
    • Managed Services
    • Business Continuity Planning
    • IT Consulting
      • Security
      • On Demand Services
      • Office Moves
    • Virtualization
    • Email / Spam Protection
    • Hardware as a Service (Haas)
    • Hosted Solutions
    • Application and Database Development
  • 7 Things We Do Better
  • Free Stuff
    • Are You A “Sitting Duck”?
    • White Papers
    • Blog
    • Cloud Report
  • Our Clients
  • About Us
    • Bio: Dave Johnson
    • Certifications
    • Partners
    • In The News
    • Referral Program
    • Contact Us
    • Support Center

Portland Managed Services

Submit a Support RequestContact Us

5630 NE MLK Blvd
Portland, OR 97211
Phone: 503-241-3499

503-241-3499

Get Directions

Engaging on-hold messages via VoIP

December 14th, 2020 Netropole Inc. VoIP 2020december14voip_a, on-hold message, voip audio files, voip functionality, voip hold music
Engaging on-hold messages via VoIP

When an operator asks a client for permission to put them on hold, what they’re really saying is “Can you wait a short time not talking to anybody?” A caller can be put on hold at different times throughout a call, and for varying durations. This lull used to be insufferable, but now you can […]

Read more

VoIP systems keep callers on the line

September 10th, 2019 Netropole Inc. VoIP 2019september10voip_a, on-hold message, voip audio files, voip functionality, voip hold music
VoIP systems keep callers on the line

According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there’s nothing you can do except put the caller on hold while you transfer them to the correct department. […]

Read more

Avoid customer frustration with these tips

June 13th, 2017 Netropole Inc. VoIP 2017june15voip_a, customer service, on-hold message, VoIP

Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report a service issue, only to end up getting frustrated with your phone system. Your on-hold message may seem inconsequential, but it can play a big role in your customer’s dissatisfaction. […]

Read more

Engaging on-hold messages via VoIP

September 19th, 2016 Netropole Inc. VoIP 2016september19_voip_a, on-hold message, voip audio files, voip functionality, voip hold music

A lot goes into upgrading your phone system, and in cases where a traditional PBX system is being replaced by an off-site VoIP solution, there are many details to consider. One aspect often overlooked is the way hold music and messaging are set up; but this is something that needs to be taken quite seriously. […]

Read more

Recent Posts

  • How Office Delve affects Microsoft 365 users
  • Protect your private data with mobile device-based biometrics
  • The best practices in collecting customer data
  • Free up disk space on your PC with Disk Cleanup
  • VoIP theft of service: What you need to know

Categories

Archives

logo_footer

Contact Info

  • 5630 NE MLK Blvd
    Portland, OR 97211
    United States
  • Phone: 503-241-3499

Navigation

  • Managed Services
  • Business Continuity Planning
  • IT Consulting
  • Virtualization
  • Email / Spam Protection
  • Hardware as a Service (Haas)
  • Hosted Solutions
  • Application and Database Development
©2021 Portland Managed Services
All Rights Reserved.
  • Privacy Policy
  • Website by Pronto