Blog

5 tips to build a better chatbot

In today’s tech-centric world, the demand for new apps is overwhelming the supply. Whether due to simple curiosity or just plain excitement, people are usually drawn to chatbots. In time, however, novelty wears thin and people lose interest. This may be partially due to the fact that bots aren’t as engaging as we initially imagined […]

Telecoms offering network virtualization

With virtualization yet to make its way into the lexicon of common tech phrases, many business owners are still trying to decipher the full extent of its value. Various aspects of the service have evolved over time, and we can probably expect more to come. For now, however, one of its existing functions is getting […]

Make plans with Office 365’s Bookings

The latest addition to the Office 365 family is Bookings. This online service helps schedule appointments with businesses using software. Good ‘ol pen and paper definitely still work, but given the world’s technological advances, digital appointment management makes sense. Besides never having to pick up the phone to schedule your events ever again, here are […]

8 hidden upgraded Firefox functions

Bouncing back from a short hiatus, Firefox returned with a bang by snatching the PCMag Editors’ Choice award for best browser. With a plethora of upgrades coupled with its nifty new layout, Firefox was poised for victory. While all browsers share some functional similarities — security and accessibility, for example — certain characteristics and functions […]

5 tips for cashing in on tech trends

More money on less investment, that’s the dream, right? Well, counterintuitive as it may seem, flash-in-the-pan tech fads and trends may be just the way to achieve that. With the right tools, you can associate your SMB with popular new technologies without much investment. These are our five tips on how to cash in on […]

Diagnosing VoIP call-quality problems

To VoIP, or not to VoIP, that is the question that many small- and medium-sized businesses have been asking. And with good reason, since placing calls over the internet with a “Voice over IP” system is an increasingly viable option for SMBs given the robust features, ease of use, and cost savings. But does VoIP […]

Salesforce-Outlook add-on announced

According to Salesforce, an average sales rep spends more than 70 percent of their time each week in their email inbox. Despite this fact, email and customer relationship management (CRM) software has remained separate, forcing sales reps to toggle between them. Fortunately, we have some good news for small and medium-sized businesses: Salesforce will finally […]