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Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features.

Phishing scams disguise malicious links and emails as messages from trusted sources. The most recent scam to watch out for almost perfectly imitates a trusted invitation to collaborate through Microsoft SharePoint. It’s a three-step attack that’s easy to avoid if you know how it works.

Whether you want to have a darker color scheme, run several apps at the same time, or display multiple desktops, Windows 10 gives you many options to personalize your PC. And while some customization options are less obvious than others, it is worth the effort to get your Windows 10 to look and function the […]

Many business owners are looking to artificial intelligence (AI, or “machine learning”) for its potential to improve communications with their customers. It is predicted that by 2020, 85% of all interactions will originate from machine learning “bots.

Your service provider, tasked with looking after your company’s IT, has kept your business up and running for the past 10 years. Unfortunately, that kind of longevity in developing continuity plans can result in some providers overlooking or underestimating certain issues.

While virtualization security is often viewed as an afterthought, it is nevertheless important. Like all technology, securing your virtualized infrastructure is vital to your business’s success. Let’s take a look at some of the security risks posed by virtualization and how you can manage them.

It can be discouraging for any business to post a thoughtful tweet in the morning just to see that it barely has any retweets by the end of the day. To maximize your tweets’ exposure, consider these 7 ways to increase your retweets. Schedule your tweets There is absolutely no point in tweeting out any […]

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations.

Microsoft Word remains one of the most popular and user-friendly apps for business. It is compatible with both Windows and Mac and can be used to create a wide array of business documents. While millions of people use Word every day, most don’t know how to maximize its potential.

If your Windows 10 computer is starting to slow down after some time, there are ways to make it run faster without breaking the bank. The following tips will improve your computer’s performance without the need for more hardware. Prevent programs from launching at startup Windows loads several programs at startup so they’re quickly available.