The use of artificial intelligence (AI) is becoming increasingly common across numerous industries, reshaping the way organizations conduct business. In the Voice over Internet Protocol (VoIP) market, in particular, AI’s proactive and predictive automation processes can significantly increase precision, accuracy, and efficiency. How so? Read on to find out. Contact center operations Highly automated VoIP […]
Scammers have found a way to exploit vulnerabilities in VoIP (Voice over Internet Protocol) via a scam called vishing. This scam works much like any phishing attack: a scammer purports to be a legitimate entity and asks the potential victim to provide sensitive information. Learn how vishers operate. VoIP makes it easy to create fake […]
Workplace Analytics allows managers to assess their employees’ performance using the data gathered from Office 365. Unlike past Microsoft productivity tools that showed only the user’s own information, Workplace Analytics allows both employees and managers to view each others’ performance data. How does Workplace Analytics work? A paid add-on to Office 365 enterprise plans, Workplace […]
Is your Google Chrome browser a little slower lately? While Chrome is widely known as the browser of choice, it does have a habit of consuming a lot of system RAM. Additionally, there are times when it feels slower than before. Fortunately, these problems are simple to fix. Here are some speed hacks that will […]
Businesses need technology to be profitable and productive. But not all technologies are capable of delivering on their perceived benefits. To make sure your investments are worth keeping, you need to perform technology business reviews. A technology business review reveals the strengths and weaknesses of your company’s IT framework. It’s often performed by a third-party […]
Bloatware is pre-installed software (that may or may not be malicious) that typically requires an unwarranted amount of disk space, slowing down your computer and exposing you to more cybersecurity risks. Superfish In mid-2014, Lenovo users noticed that something was awry with their web browsers: banner ads were breaking webpage layouts and pop-ups were making […]
Many cybercriminals look at small businesses like blank checks. More often than not, small businesses just don’t put money into their cyber security, and hackers and cybercriminals love those odds. They can target small businesses at random, and they are all but guaranteed to find a business that has no IT security – or the business does have some security but it isn’t set up correctly.
With the growing advancements in cloud technology and faster internet speeds, more and more companies are turning to Voice over Internet Protocol (VoIP) for their business communications. But just like with any service, you might run into some issues, particularly with call quality. Here are some of the common problems and how to address them. […]
Microsoft Excel’s new features now make it easier than ever to process data and present information visually. Help yourself to our three useful tips now.
Artificial intelligence (AI) is fast becoming an integral part of doing business. Experts predict that AI will be involved in as much as 85% of all customer interactions with a business in 2020. In fact, many eCommerce businesses today are already using AI to interact with and provide better service to their customers. Read on […]