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December 11th, 2014

VoIP_Dec11_AIt's the holiday season, and regardless of the industry you work in, or where you are located, there is a good chance that during this busy time your phone systems will see an increased load. It seems that as the year comes to a close people want to communicate more, and so you need to ensure that your VoIP systems can handle the increased volume.

Establish VoIP system monitoring

Before you know whether your systems are ready for an increased call volume, you should establish monitoring tools that allow you to keep track of call volumes and how the systems hosting your VoIP solution are faring. If you notice that a spike in call volume during peak hours leads to decreased call quality, or perhaps an increased load on systems, then it may be a good idea to invest in a new solution that can help carry this extra burden.

Because this is the holiday season, and your staff and even IT providers may be away on leave, a monitoring solution can be helpful in predicting when issues may arise. You and your IT team can then help prepare for an increase in call volume and any problems that may crop up when they are away from work. This ensures that your systems won't go down when you need them most.

Check your VoIP equipment

Sometimes, problems with VoIP don't have anything to do with your service provider or even the underlying servers that host the solution, but the physical VoIP lines and phones themselves. One common issue with VoIP is that if equipment is too close to other VoIP equipment, you may see a degradation in call quality.

Therefore, you should take care to ask your employees if they have noticed lower call quality lately, especially if two VoIP devices are close to one another. If there have been issues, moving them further apart should clear this up.

Beyond this, take the time to inspect all cables and connections to ensure they are in good condition and able to deal with the increased wear and tear the holiday season can bring. If equipment is looking a little past it, now may be the time to look for new devices and solutions that can help boost your communications.

Set data priorities on your router

Most modern business routers have an important feature called QoS, or Quality of Service. This allows users to set bandwidth limits for different activities and even create priority lists. Because you will likely be getting more calls during the holiday season, it is a good idea to ensure that the extra bandwidth will be there when you need it.

Because your router is also in charge of assigning bandwidth to your VoIP solution, using the QoS feature is a good way to ensure that calls are receiving the bandwidth they need to remain clear. Take a look at the way data and bandwidth is being used in your network and set limits on non-essential activities that may be using higher amounts. For example, it may be a good idea to reduce the bandwidth assigned to streaming services and apply the extra percentage to your VoIP solution.

Work with an IT partner

These tweaks and updates can be time consuming and a bit of a chore to carry out, especially if you are not a tech expert. What we recommend is contacting us, so our VoIP experts can work with you to ensure your network is configured for the higher call volume, equipment is working, and servers are ready. We can even offer suggestions on better systems that can improve communications while reducing costs. Be prepared for the holiday season, contact us today.
Published with permission from TechAdvisory.org. Source.

Topic VoIP General
November 14th, 2014

VoIP_Nov10_AFor a number of years now, there has been a trend that has seen many families and households ditching traditional landline phones strictly to use mobile devices only. Many business owners are also wondering if this is the way to go in the corporate environment too? One alternative solution many are looking at is VoIP.

Why a fully mobile system is tempting

Mobile systems and devices can be tempting for many business owners largely because they offer decreased costs and better overall calling features, not to mention business-centric apps that allow you and your employees to be more mobile.

This, combined with the fact that many employees are increasingly adopting mobile devices, means that it is certainly tempting to make the switch away from traditional landline systems. However, this might not necessarily be the best idea for your business.

Why you shouldn't switch to a full mobile system just yet

As part of a business, you and your employees likely rely heavily on your phone system and the various features it offers. Within many businesses, the phone system - VoIP or landline - is the backbone of a larger, more unified communications system.

You need these to work flawlessly and seamlessly together so that you are reachable when your clients need to contact you, with minimal downtime and dropped calls. While mobile devices and networks do offer generally large percentages of uptime and reliability, there are still issues with dropped calls and less-than-clear communications. This can pose a real issue for employees who rely on phones.

Beyond this, it can be tricky to manage mobile devices in the company, as these devices are quickly becoming prime targets for thieves and hackers. This means an increased security risk for your company, especially if you don't have systems in place to efficiently manage these devices. Ultimately, a full mobile system integrated at this time could lead to increased costs, if not set up and handled in the right way, despite the perceived lower costs initially.

Mobile still has a place however

As we said above, mobile systems can help businesses enhance the overall effectiveness of office communications especially when combined with existing phone systems like landlines or VoIP. Firstly, they offer employees who are working remotely, or away from the office, a quick and easy way to check in without having to invest in potentially costly phone systems. This is especially true because of the number of communication apps that can be installed.

Secondly, they really do enable teams to be more mobile within the office. For example, if you have employees talking with customers, they can quickly check the status of a product or service on a mobile device instead of having to find a phone and call someone.

Essentially, in a few years, mobile systems will be powerful and reliable enough to fully replace existing systems, but for now, it is best to stick with VoIP or landlines in the office with mobile devices playing more of a support role.

If you are looking to learn more about communication systems in your office, contact us today to see how our services can help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
October 16th, 2014

VoIP_Oct13_AWhen looking at a new VoIP system, or even upgrading an existing one, there are a number of factors you need to take into account if you want to get the best solution possible. One of the most essential aspects you should look at is Quality of Service, or QoS. If you can't get a guaranteed QoS you could see performance and call issues. To help, here is a quick overview of QoS and questions you should ask any provider.

What is QoS?

When you hear VoIP providers or IT experts talking about Quality of Service what they are referring to is the overall performance of a VoIP system or network. This performance is usually measured by what the end-users think of as the system's performance and by looking at other statistics like bandwidth use, transmission (call) delay, error rates, etc.

Why is it important?

QoS is not just used for VoIP systems, in fact it has been something even traditional phone providers strive for. Think back to your original landline service, chances are that 99% of the time call quality was perfect, or near perfect. This is because traditional phone network providers invested in physical networks and connections that offer high QoS, all of the time. If you switch from one provider to another, there is a good chance that quality doesn't change.

With these well established physical networks, you are going to have to pay more though. Most traditional phone systems are more expensive than VoIP, because the network providers have to physically maintain their transmission network (phone lines, switches, etc.). This high-maintenance cost is also the reason why there are only a couple of phone providers in your area - it's just too costly for small companies to launch a traditional phone network.

The Internet, more specifically broadband connections, have enabled VoIP and therefore lead to a high number of VoIP providers, largely because you don't need to own the transmission network (in this case the Internet) to launch a VoIP platform. Because of this, the QoS amongst providers varies drastically.

What this means for you is that you should be taking a provider's QoS into account when looking for new VoIP systems. To help you ensure that you are getting the best possible, here are three questions you should ask each prospective provider:

1. How much of the network infrastructure your system uses do you own?

Almost every VoIP provider will rely at some point on public Internet in order to transmit their services. Essentially, the less infrastructure a company owns, the higher the risk that quality will be lower. Conversely, using more public systems means lower prices, so it really is a trade off you need to think about.

For businesses that rely on phone systems, one of the best options is to look for facilities-based providers. These companies own all, or most, of the network that carries VoIP calls and can therefore offer better services and quality.

2. How much traffic will run over public Internet?

This answer will vary amongst providers. Some of the most popular solutions amongst really small businesses and home users like Vonage will use almost 100% public Internet for their traffic. Other companies will use a mixture or public and private networks, often using public for more affordable services and private for high-end users.

For example, cable providers who offer VoIP calling will often use public Internet to carry lower-level traffic, while high-end business plans will often run on private networks. The reason to ask this question is because traffic that goes over public Internet networks will be subject to bandwidth sharing. If there is a high demand for bandwidth in the general area, call quality may drop.

3. What level of quality can you guarantee

Good providers will be able to guarantee a QoS that is comparable, or even better, than traditional networks. This is especially important for businesses who are looking to switch to a full VoIP solution. What a provider should do is run a few tests on your network and then give you a quality assurance. If it is too low, then look for another provider.

Want to know more about how VoIP can benefit your business? Get in touch with us first.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
August 26th, 2014

VoIP_Aug18_AVoIP, or Voice over Internet Protocol, has become one of the main forms of voice communication used in businesses of all sizes. Because the system uses an Internet connection, many companies often experience decreased costs while being able to do more with than they could with their traditional phone line. While almost every business can benefit from VoIP, there are a few important issues businesses who are considering switching over should be aware of.

1. Faxing can be tough with VoIP

Fax machines were designed on an analog system and therefore may have trouble working with a digital system like VoIP. This is especially true for businesses who are using older fax machines. We aren't saying faxing is impossible, but you likely will not be able to simply plug your fax machine into a VoIP line and start sending/receiving faxes.

What you will most likely need is to install a few extra components such as an adapter that supports T38 protocols. The T38 protocol was developed specifically to change analog fax signals into a digital that can then be sent via VoIP.

Therefore, if you use fax machines in your office, you should be sure to ask potential providers if their systems support faxing, and if your machines will be supported, or if there are any extra components needed.

2. Credit and debit terminals may not be compatible

Many business owners who look to move to VoIP systems often forget to also look at how their payment systems work. If you are using older credit or debit terminals on a landline they may actually be dial-up based, which means they will not work with VoIP. While most businesses already use newer models that support ethernet connections, and therefore VoIP, some are still using older systems. If this is the case, then you will need to contact your terminal provider for an upgrade, or new IP-terminals.

3. Older alarm systems may not work

Businesses with physical storefronts likely have alarm systems in place. The problem with this is that many older systems rely on traditional phone lines in order to signal emergency services should the alarm go off. If you are planning to upgrade to VoIP, you should make sure that the alarm system you have is compatible, or can be connected to VoIP.

If this is not the case, you may need to upgrade to a more modern alarm system. We strongly recommend checking with both the alarm provider and your VoIP provider if your alarm systems will still work.

4. VoIP requires broadband connections

We have seen cases before where businesses have invested in a VoIP system only to find out they don't have a broadband connection that is strong enough to support VoIP effectively. In order for VoIP systems to function, you need to have a broadband connection with a fairly strong amount of bandwidth. This is especially important for businesses in rural areas where broadband speeds can be limited based on distance.

It can be tough to figure out if your broadband connection will support VoIP, but you can test the connection before you agree to purchase it. Asking a potential provider for help testing your line would be a good idea. Should your connection prove to be too slow, then you will need to contact your Internet Service Provider in order to upgrade your speed.

5. VoIP needs to be managed

Like every other tech system, you will need to manage your VoIP solution. This includes adding new lines, upgrading equipment, ensuring systems are compatible, etc. For many business owners this will require extra time they don't necessarily have. One of the best solutions we can recommend is a managed VoIP solution.

We offer VoIP solutions, so if you are looking to learn more about VoIP in your business, and would like to avoid the common mistakes made by others, contact us today to learn more about how our expertise can help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
July 25th, 2014

VoIP_July21_AWhen it comes to modern communication, many businesses look to network based strategies that allow calls to be placed over a network connection instead of via traditional methods. If you do some quick research into different solutions you will quickly come to the conclusion that there are two real leaders: VoIP and Unified Communications. While at first glance these may seem similar, they are in fact different.

What is VoIP?

VoIP, or Voice over Internet Protocol, is a modern communication method that enables voice communication over a business's network connection. With many VoIP solutions you are able to use the same phones you do on traditional networks. You just need a small adapter that turns your voice into a digital signature that travels on top of data on your network.

VoIP is common these days because many businesses have high bandwidth Internet connections that can support it, and many solutions offer considerable cost savings compared to traditional phone lines.

What is Unified Communications?

The other main modern communication solution many business owners come across is Unified Communications (UC). This is a group of modern real-time and non-real-time communication services that provide businesses with a consistent user-interface and experience across multiple devices and platforms.

Many UC solutions include:

  • Internet telephony (VoIP)
  • Instant messaging
  • Video conferencing
  • Screen sharing
  • Call control
  • Speech recognition
  • Email
  • Voicemail
  • SMS
These solutions are often delivered via a number of programs that can be combined to look the same and interact with other systems.

One of the best examples of UC in use is the idea of a customer calling to ask a question about one of your products. They unfortunately call after business hours and decide to leave a voicemail message. After they hang up, software that powers the phone system translates the message into digital form and emails it to your marketing team. Your marketing manager receives the message, in email form, on their mobile device and is then able to call the client back.

This scenario likely happens using three different systems - voicemail, email, and VoIP - and three different programs. The thing is, these programs are all 'unified', so they work as one unit.

What's the difference between the two?

The biggest difference between the two communication concepts is the scope. Many VoIP solutions focus just on Internet-based calling, while UC focuses on company-wide communication. More times than not, the voice part of UC is powered by a VoIP platform.

That being said, many VoIP solutions offer some form of UC features like voicemail, instant messaging, and video calls.

Which option is best for my business?

This is a question businesses often ask us, and the answer is that it really depends on your company and your current situation. If you already have a traditional phone system in place in your office, and are looking just to cut your phone bills then a VoIP solution may be the best solution.

One of the biggest downsides of a UC solution is that it can require a fairly large investment; certainly larger than VoIP. If your business is operating on narrow margins you probably won't be able to implement a full UC solution all at once, instead having to implement it in steps.

Our best recommendation is that before you consider either, give us a call to learn more our solutions and how we can help your business get the right type of communication that will work for your business and budget.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
June 26th, 2014

VoIP_June23_AThere are many different ways technology can help businesses increase efficiency and save money. One increasingly popular system is Voice-over-Internet Protocol (VoIP), which moves phone communications to your network connection, allowing you to access communication services from anywhere. Despite its growing use, many business owners are still unsure whether VoIP is the right choice for them. To help make the decision easier let’s take a look at the major benefits of VoIP to see how well it fits your business needs.

Quality improvement

Since its inception, the quality of VoIP service has come a long way. Today’s VoIP services allow you to make and receive calls using standard phones. Sound quality has improved tremendously, to the point where many businesses have abandoned traditional phone systems in favor of VoIP.

Reduction of telecommunications costs

Operating costs for the majority of VoIP service providers are significantly lower than traditional phone companies. This allows VoIP providers to charge customers - you - much less than their competitors, both in calling rates and monthly fees. With VoIP, businesses no longer have to maintain separate networks for phones and data which also helps save money.

And while some businesses do pay their current phone company extra for features like call holding, call display, and call forwarding, most VoIP providers include these features in their product, meaning you don’t have to pay extra for the features you need.

Easy to set up

With most VoIP connections, there’s no need to install switching boards or phone connections. Some systems can be installed easily by downloading an app to your computer, while others might require that you install an adaptor that converts voice signals into digital signals using your existing phones. These adaptors are small and in most cases all you have to do is plug the phone’s cable in before plugging the adaptor into an Internet connection socket.

More than just voice calls

Many VoIP programs also allow for chat capabilities, video calls, video conferencing, and even screen sharing. Not only that, but you’ll be able to see if your employees are available through presence technology, as well as giving them more ways to stay connected.

Highly flexible phone systems

VoIP systems allow you to do far more than is possible with traditional phone technology. You can:
  • Take your phone system with you: As long as you have access to a broadband connection you can use your VoIP system anywhere.
  • Talk on your laptop: Many VoIP systems include telephone software that enables you to send and receive calls using a headphone unit connected to your computer. This helps eliminate the risk of you missing an urgent call when you’re on your laptop.
  • Receive voicemail and faxes via email: Many VoIP services allow you to have voicemail and faxes forwarded to your email inbox. You then receive all your messages in one place, and your voicemail and faxes can be easily archived or forwarded.
  • Have virtual phone numbers: Your phone number can have any available area code, meaning you can have a business based in one place but can have a phone number with a different area code; advantageous if your business has, or wants, customers in specific areas.
  • Increase productivity: Many VoIP phone numbers can be configured to simultaneously ring on multiple devices, such as your cell and landline phones. This eliminates time-consuming phone tag. According to a recent survey conducted by Sage Research, the increased productivity enabled by Internet telephony added up to 3.9 hours per week, per employee.
No matter what industry you operate in, VoIP is a surprisingly flexible, affordable, and continuously evolving technology. Interested in implementing a VoIP system into your company? Contact us today to see what we have to offer and how we can help.
Published with permission from TechAdvisory.org. Source.

Topic VoIP General
May 30th, 2014

voip_May26_ABusiness trends like Bring Your Own Device (BYOD) and remote work sites require many companies to expand their communication capabilities. Many companies aim to increase productivity and customer service by turning to a VoIP solution. And there are several factors which can help make your VoIP more mobile, while ensuring both your customers and employees remain satisfied and can communicate with you hassle-free.

To benefit from the positives that VoIP can bring to businesses it is necessary that VoIP works with the reality of your business needs. When it comes to catering for out-of-office workers, there are a variety of ways you can help expand the mobility of your VoIP services.

1. Look into Unified Communications

If your employees are able to bring their own personal mobile device to work, your IT administrators likely rely heavily on users complying with your company’s policies. It is up to you to establish good security and compliance measures in order to meet the needs of both your customers and employees.

A solid solution is to look into Unified Communications (UC), which integrates real-time communication services such as instant messaging, telephony, data sharing, and video conferencing. In other words, UC helps bridge the gap between VoIP and other computer-related communication technologies, as well as help control presence, a status indicator that conveys willingness to communicate and single number reach.

2. Employ easy to use apps

Believe it or not, most top-rated business apps began as user-focused tools to help people find data more independently. Some of these apps have transformed into more customized tools to keep focus on specific business needs. The one problem with this is that satisfying these needs often sacrifices overall usability. If your employees are struggling to use the mobile version of your VoIP solution, then they likely won't.

What this can lead to, especially when a mobile solution is required, is use of unauthorized apps. The problem then is that this can lead to an increased security risk. To avoid this, try implementing an app or tool that is easy to use, easy to navigate and easy to manage.

3. Work with an experienced solution manager

When looking to expand existing VoIP solutions, or implement new ones, it can be tough to actually manage the solution and ensure that it works when you need it to. One of the best ways to achieve this is to work with an IT partner like us. The perk to outsourcing management of a solution to us is that you can have us get your apps and solution set up and then take over administration of your mobile services once his is established.

4. Cloud support

Having on-premise equipment and support for your VoIP solution is a good idea. However, the problem here is your existing IT team may not be ready for the challenge of providing cloud-based mobile app or voice support. We recommend you go for a hosted VoIP solution, which delivers the same cost-effective, network-based service but where the equipment is based at a provider’s site rather than in your data center. This eliminates the cost of on-premise gear, maintenance costs, and overall management, while increasing the overall effectiveness of your mobile solution.

Expanding VoIP mobile capabilities can enhance business productivity by effectively keeping both your customers and employees in contact with your business more easily. If you’re interested in learning more about VoIP solutions, don’t hesitate to contact us today.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
April 3rd, 2014

VoIP_March31_AVoIP, or Voice over Internet Protocol, refers to the technology used in communicating calls and videos via an Internet connection. Since its introduction in the market, more and more companies have switched from using regular phone lines to this method of communication. There are several good reasons why many businesses choose to use VoIP, so if your company is still using older methods of communication you might want to learn about VoIP and decide if it’s time to make the switch.

More affordable communication costs

Using VoIP services like users communicate to other users either for free or at drastically lower call rates than regular providers, as long as they are connected to the Internet.

Other VoIP services let you use your existing phones that are connected to the Internet to enjoy unlimited calls for a lower price compared to the per minute charge of telephone companies. These service providers offer different packages to choose from, many of which might suit the size of your company, your business needs, and your budget.

More affordable hardware and software

If you are having second thoughts about using VoIP because you are concerned that the hardware and software used would cost you a fortune, fret not. The vast majority of VoIP systems require little to no installation and many can run using existing equipment.

When it comes to the hardware, companies that choose to use VoIP through a computer need a working sound card, which your computer probably already has, as well as a headset or microphone and speaker, whichever you prefer.

Other service providers may also require the use of VoIP phones. The price of these phones is also not that costly and in some cases these phones might be provided by the VoIP providers for a nominal monthly fee.

VoIP supports multiple calls at the same time

A regular phone line normally only lets you talk to one person at a time. VoIP allows multiple calls, including conference and group calls, which is an important advantage to many businesses. This makes it easier for employees, management, and business associates to collaborate with each other and to communicate with clients.

It’s also faster for clients to connect with customer support. As a result, their concerns can be handled and resolved faster, which in turn improves the customer experience and strengthens your business relationship with them.

VoIP offers more features that traditional systems

Aside from supporting multiple calls simultaneously, there are also several more features that you can enjoy from using VoIP. These features may vary from one particular service to another, but the most common features include:
  • Fax
  • Voicemail
  • Caller ID
  • Call waiting
  • Call forwarding
  • Call blocking
  • 411 directory
  • Last number redial
There are also advanced features that some service providers offer, including call transfer, return call, speed dialing, SMS, and area code selection. Many of these features come included in VoIP subscriptions, which help keep costs of add-ons low.

These are just some of the reasons why you might choose to switch to VoIP for your business communication. If you have further questions about VoIP, don’t hesitate to give us a call. Our support team is always ready to help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
March 6th, 2014

VoIP_Mar03_AWhy settle for good when you can have the best? Choosing the best VoIP system can be quite confusing if you aren’t in the know about how things work. If you’re looking to get the biggest bang for your buck by choosing the best VoIP system, then we hope this article will give you some much needed clarity and point you in the right direction.

Consider these tips when choosing a VoIP system and you'll stand a much better chance of ending up with the best one for your business:

The cheapest ones aren’t always the best

Just like bidding for projects, you need to be wary of those systems that offer full services at incredibly low prices. Don’t be tempted with how low the fee might be, as in the long run, you might end-up with a system you're not happy with. You don't want dissatisfied customers because they won't be able to reach you, or a system that's not a good fit for your business.

A good way of going about this is to test the service to see if the quality is in fact on a par with what you’re looking for. Another factor to consider is how seamlessly the new VoIP system will integrate with your business

Think about what your phone system’s key roles are

When you have a clear idea of the “what”, your “how”, “when” and “whom” will be a lot easier to determine. This is where you determine what kind of features you’ll need your VoIP system to have. Consider whether you need voicemail, auto-attendant or voicemail to email capabilities (among many others). Once you have a clear picture of what you need, you’ll have a better idea of which package or provider to obtain your VoIP system from.

Review different packages

There are many packages that are packed with features, making them seem incredibly appealing. Don’t get carried away with how seemingly amazing these packages are though. Instead, focus on what your business needs are and stay within the bounds of these demands. There is no point in having unlimited calls to Canada or other countries when your customers are based in the US, for example.

Look for excellent customer support with an almost zero downtime record

Regardless of how seemingly perfect and tailor-made your system is to your business, if you’re experiencing a lot of downtime from your provider it just isn’t going to work. You need to do a background check on your provider to make sure that their system has a near zero downtime.

Another factor to look into is their customer support. You’ll always encounter situations where you have a question about the system, such as a technical issue or maybe even to ask about upgrades. In cases like these, your provider must have an excellent customer service so you know that your questions and issues are going to be dealt with properly and quickly.

Work out what the real costs are

Don’t just think about the package that’s being sold, think about the equipment you’ll need and the manpower needed to get the system up and running. As your company grows, you’ll have to add more users to your system too. You have to think about the costs relating to upgrades and purchasing add-ons.

If you only consider the upfront payment and neglect the upgrades, maintenance, and any other factors of operating with a VoIP system, chances are you might end-up spending more than expected.

If you are looking for the perfect VoIP system, then we can help. Contact us now for our expert advice.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
February 6th, 2014

VoIP_Feb03_AThe fast-paced communication revolution has greatly challenged the dominance of the traditional landline telephone. VoIP, or Voice over Internet Protocol, is a big part of this changing tech landscape, and has risen to become one of the main landline replacements. Businesses looking to cut back on costs often pursue a free VoIP solution, but is this really a change for the better?

Here are four of the most popular free VoIP apps available and a look at what they can offer businesses.

1. Skype

Skype is one of the pioneering apps that revolutionized VoIP. As a leading VoIP app, It has a large user base, with about 50 million users logged-in at least once during January 2013.

This service lets users make free Skype-to-Skype audio and video calls, group calls, and instant messaging. But, if you want more advanced calling features like call forwarding, SMS messages, caller ID, calling landline or other mobile phones around the globe, video conferencing, and having your own Skype number, you are going to have to subscribe to a business plan.

2. ooVoo

ooVoo, another free app, offers the optimal basics like free audio and video calling services to other users, instant messaging, and even 12-way video conferencing, which can be great for individual users and small businesses.

The biggest downside to this app is that while it does allow calls to landlines and other numbers, you need to purchase credits or a premium account which can prove a bit expensive for many users.

3. Viber

Viber offers users free calling and instant messages to other Viber users and is one of the most popular VoIP services for mobile users.

Although Viber has already released a version for Windows and Mac, this app is definitely made for Smartphones. You need to have a Viber mobile account before you can use its desktop version. This is a good solution for individual users, but may not be the best option for businesses that need to make calls to landlines or non-Viber users.

4. Jitsi

Jitsi is a free open source VoIP program formerly known as SIP Communicator that is primarily written using a popular Java script. Jitsi supports multiple operating systems as well as a variety of internet telephony.

Aside from video calling, Jitsi also offers you the features of instant messaging, desktop streaming, call recording, encryption for calls, and file sharing. Jitsi's broad compatibility and powerful encryption support may make it seem like a great tool for business. However, because it is open source it could pose potential security risks and be a challenge to manage for your business.

Is free really better?

In all honesty, the free aspects of the services above will satisfy many of the communication needs of individual users. The problem is, that many businesses still rely on traditional landline style communication e.g., people calling the business. This means that you need a service that can port - transfer - your number from the old provider to the VoIP one, while also allowing others to call the business. Many of the free services don't allow this. What this means for your business is that you will be able to call people with the program for free, but others who don't use it likely won't be able to call you so easily.

The VoIP systems provided by IT partners like us however are designed for business use and can offer the same benefits as many of the free solutions - video calls, text messaging, etc. - along with the traditional phone requirements, only delivered through a digital connection and at a cost that is usually far below traditional landline subscriptions.

The other main problem with choosing free services is that they may not be able to handle a high volume of communication, largely because many of them are designed for personal or home use, rather than a business environment. Adopting the business features will usually require a paid subscription that could end up costing you more, especially if you subscribe on a per-user basis.

If you are looking to use one of the free apps above or are considering another solution, we strongly recommend you talk to us first. We can talk you through the process, and help ensure that any service is truly right for your business. Beyond that, we can also make recommendations for a system that will truly fit your business.

If you want to know more about VoIP, contact us today.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General