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January 28th, 2016

2016Jan28_VoIPGeneral_AWhen it comes to saving money for small businesses, VoIP is one IT tool that is all the rage. For many organizations, it can cut phone expenses in half. So obviously the benefit of a VoIP system can be enormous. But is there a catch? With some VoIP providers, there certainly is. So when you’re ready to install this new technology for your business, here are some common VoIP pitfalls to be aware of.

  1. Poor call quality
  2. Complicated and frustrating management of the VoIP system
  3. Negative on-hold experience for customers
You’re likely aware that a drop in call quality can tarnish the reputation of your business and result in a loss of profits. So obviously, issues like the three mentioned above may sound alarming. So does that mean that you should avoid installing a VoIP system altogether? Probably not. The thing is, VoIP isn’t going anywhere. In fact, it is likely the future of telephony service for many businesses around the globe. Any technology that has the power to dramatically cut costs, such as VoIP, is here to stay. And as the service continues to evolve, it will become even more powerful and versatile.

In the meantime, what can you do to ensure your business doesn’t suffer any of these three problems? There are a couple of solutions.

Know what you want out of your VoIP phone solution

If your business handles hundreds of customer service calls a day, your telephony needs will be different than a business that is mainly using their phone system as a method for internal communication. This is why it’s important to know exactly what you want out of your VoIP phone solution. Do you want your employees using it to make sales calls? Do you want to use it to simply answer a few customer service calls a day and communicate between internal staff? Will you be holding video meetings on it? If you know what you want out of your VoIP system in advance, it sets you up to have a practical discussion of your needs with a VoIP provider. And that leads to our next point.

Find an experienced, trusted service provider

When it comes to VoIP, who you choose as your provider can make or break the success of your new phone system. It really is that big of a deal. The three problems listed above can all be avoided with an experienced VoIP provider installing and maintaining your system. They can let you know the strengths, weaknesses and limitations of the technology, and give you realistic expectations of what you’ll get from the service. This ensures you aren’t let down and that you don’t suffer a bad telephony experience that irritates customers.

A trusted VoIP provider will have experience and has likely installed hundreds of VoIP systems. They can help you define a strategy that meets your business’s specific needs, provide recommendations on system design and management, and enable your business to get the superb call experience your customers expect. Additionally, the right VoIP provider will also provide training and support to ensure you understand how to use the system most effectively, and will be a quick phone call away to help you if problems bubble up.

And if you’ve already installed a VoIP system that’s turned buggy?

Although it’s better to consult with an experienced VoIP provider before your initial installation, it’s not too late to correct course. A trusted VoIP provider can help you resolve many of the issues you’re experiencing. Don’t settle for a VoIP system that hurts your business. You can make VoIP work for your business, and save thousands of dollars in the process.

If you need advice installing a new VoIP system or fixing your current one, don’t hesitate to call us. Our experts can provide you the consultation, support and service that enables your business to enjoy the costs savings and power of VoIP. Call us today.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
November 24th, 2015

VoIP_Nov24_AVoice over Internet Protocol (VoIP) systems are designed to provide a reliable and cost-effective telecommunication environment for businesses. If you’re looking to deploy a VoIP telephony system for your company, you’ll probably come across the acronyms FXS and FXO from time to time. But what exactly do these phrases mean? Here, we’ll explain the difference between FXS and FXO, so you can choose the perfect VoIP system for your business.

FXS and FXO are the interfaces for analog telephony, also called POTS (Plain Old Telephone Service). Using these interfaces enables a call to be established - the ports provide the necessary electricity, dial tone, and call signal.

What is an FXS port?

FXS stands for Foreign Exchange Subscriber, a port that connects the router or access server to end-user equipment such as office phones, fax machines, or modems. In other words, it is a plug on the wall that delivers dial battery, loop current, and ringing voltage to the device, so that the analog signal can be transmitted.

What is an FXO port?

FXO stands for Foreign Exchange Office, a port on the end communication device, such as an office phone or fax machine. The FXO connects the device to the FXS port, as well as to the outside telephone line, requesting the dial tone needed to initiate a call.

How the connection works

In order for a call to work, a telecommunication line from an FXO port must be connected to an FXS port, and vice versa. The process for making calls is simple: when your FXS and FXO ports are connected, you will receive a signal from the telephone company through the FXS port in the wall. This signal is then transmitted to the FXO port connected to the device so that, when you pick up the phone, you hear the dial tone. Then you dial the phone number, which is passed as Dual-Tone Multi-Frequency (DTMF) digits to the FXS port, allowing you to make the call.

When you’re receiving an inbound call, on the other hand, the FXS port receives the call, then sends a ring voltage through the FXO port to your end device. The phone will ring, and you can pick it up to answer the call.

FXS, FXO and VoIP

The signal transmission process becomes more complex when you implement an additional network element, such as VoIP gateway. You need an FXS gateway to connect one or more lines to a VoIP system or provider. You’ll also need an FXO gateway to connect the VoIP system with analog phone lines, and to translate the analog phone line to a VoIP call.

In summary...

  • FXS is a plug on the wall, and FXO is a plug on the phone
  • FXS provides the dial tone, and FXO requests it
  • FXS is a port that receives a call; FXO is a port that initiates it
Want to learn more about FXS, FXO, or VoIP? Give us a call and our telephony experts will be happy to help.
Published with permission from TechAdvisory.org. Source.

Topic VoIP General
October 7th, 2015

VoIP General_Oct7_AVoIP is hardly the new kid on the block anymore; it’s been around for over a decade now. Maybe you’ve considered it for your business in the past, but ultimately decided against it. Well, now is as good of a time as any to revisit the decision. But just how will you know if your business needs match VoIP's offerings? Here are a couple of signs to look for.

VoIP, or Voice over Internet Protocol, has been helping businesses communicate more effectively for a few years now. You probably use it in your personal life, with applications like Skype, but your company just might be able to take advantage of the technology as well. Look for these signs that might indicate your business is ready to make the jump to VoIP.

Your number doesn’t match your target area

As your business expands, it can be easy to forget that your phone number will stay static. This may not seem like a big deal when conducting business in your own neighborhood, but what happens when your company’s reach expands beyond its original area code? Chances are prospective clients who don’t reside in your current area code aren’t too inclined to call another one.

Despite the fact that most cell phone packages now include free long-distance calling, there is still a stigma around dialing those three extra, and unfamiliar, numbers, for fear of extra charges. The only way around this with a traditional telephony solution is to set up another office and install a new phone system in that area code.

However, with a VoIP telephony solution, you can get a number in just about any area code imaginable and have it direct back to your office. If your business covers a greater area, you can opt for a toll-free number which means customers everywhere will never worry about having to pay to call your office.

You employees use personal devices at work

It is commonplace for employees to use a cell phone to take work calls when they aren’t in the office. However, unless you have issued cell phones to your staff, there probably isn’t a reason for them to use their personal devices to talk to clients while at the office. If this is happening, there are two things you need to consider.

You first need to think about the fact that you have no way to monitor your employees’ phone usage and behavior. Are they dealing with clients in a friendly and polite manner? Are they keeping with your company’s message when speaking on the phone? Are they even talking to customers at all?

The second issue is figuring out why employees aren’t using your phone system. Chances are it has to do with some usability or performance issues that ought to be addressed. There is no point in spending money on your current phone system if it isn’t being used by your staff anyway.

Switching to a VoIP telephony solution can take care of both issues. For starters, it will provide an easy-to-use phone system for your office with far more features than you currently have.

More importantly, for staff who still wish to use their cell phones, calls can be forwarded from their work number to their personal device. This allows you to keep track of their usage without forcing them to give up their preferred method of communication. Since the call is still going through the VoIP phone system, you’ll also be able to monitor it should you wish to.

Clients can’t reach you

Sure, your clients probably have your work, cell and home phone numbers, but that doesn’t mean they want to call them all trying to get a hold of you. VoIP can give your clients anytime access to you with a couple of different features. The find me/follow call routing system will see your work phone ring a few times, followed by your cell and then home phone, until you pick up or the call goes to voicemail. You can also set it up to have incoming calls ring on all your phones at once - useful if you would rather be able to pick up your calls on whichever device is most convenient at the time.

Give us a call and we’ll show you how to pick up the phone on all types of VoIP and IT solutions.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
August 19th, 2015

Voice over Internet Protocol, commonly known as VoIP, is on the rise among businesses of all sizes, owing to its numerous benefits and advantages. It allows you and your employees to make and take phone calls over the Internet using your existing broadband connection, saving substantial amounts of money while increasing workflow efficiency. If you’re considering VoIP for your business, here are some of the most important aspects you need to address before making the switch.

Network

Implementing a VoIP phone system presents challenges of its own. For one thing, VoIP service cannot tolerate any kind of network interruption. You need to ensure you have alternative physical links to carry all of your VoIP traffic in the event that you lose your primary path. An uninterrupted power supply (UPS) should also be installed. This way your Ethernet switches and VoIP devices won’t lose connection and go offline in case of power failure.

Security

As with other networks, VoIP is susceptible to cyber security threats and breaches. If you don’t have reliable and preventative security measures in place, you could fall victim to information theft and malicious attacks. Your best bet is to deploy a dedicated internal firewall to monitor the traffic flow and protect your systems from security threats.

Bandwidth

VoIP is dependent on the bandwidth of your Internet. Therefore, an accurate estimation of bandwidth consumption is crucial for proper planning in order to accommodate VoIP traffic. You need to perform tests to ensure you have enough bandwidth to handle the inbound and outbound call traffic. Relevant information includes the number of users, the number of handsets, the duration of calls, and data usage levels.

Budget

VoIP is no doubt a long-term money saver for your business, but switching over from a traditional phone system, or a fresh installation, involves a cost. You need to take into account the expenses of purchasing the equipment required for VoIP installation, such as VoIP phone cables, external power supplies, and routers. Installation costs may vary greatly, but it is worth the investment if you’re looking to take your communication systems to the next level.

Staff

Employee involvement and understanding is key to a seamless and successful VoIP integration. You can assign one, or a group, of your staff members the responsibility of learning about and managing your new VoIP systems. They can be the go-to person for any enquiries from other staff members. It is recommended that you ask a dedicated specialist to equip your staff with the information needed to utilize VoIP to its fullest potential. While most people are already familiar with video conferencing software such as Skype, it helps to create user guides and manuals to educate those that aren’t as tech-savvy.

VoIP implementation can often be a hassle if you undertake it alone. With the help of dedicated professionals, however, the whole process can become much easier, less expensive, and more rewarding.

Get in touch with us today and we’ll answer any questions you have on preparing your business to embrace this groundbreaking technology.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
May 29th, 2015

VoIP_May29_AOver the past few years VoIP, or Voice over Internet Protocol, has completely changed the way we communicate on a global scale. VoIP allows you to connect and talk to your friends on the other side of the world for little to no cost. In response to the growing demand for VoIP technology, Facebook has recently announced that its standalone Messenger app will now support free VoIP video calls. Here’s what you need to know about the social networking giant’s next big move.

Facebook first introduced desktop video calling in partnership with Skype in 2011. But now, with the launch of video calling in Facebook Messenger, there’s no doubt that Facebook and Skype have parted ways.

Today, Messenger has approximately 600 million users, and the new video chat feature will likely reel in even more people. Messenger already offers people the ability to make voice calls around the world, and video calling will expand its real-time communication features. This will enable people to reach out to others whenever and wherever, making Messenger’s video calling function a powerful tool.

How it works

Video calling in Messenger will be available today for iOS and Android users in most parts of the world, with more regions to be added in the coming months. The new video chat feature is simple to use. You simply engage a conversation with a friend in Messenger, and tap the camera icon at the top of the screen to start video calling. The call uses your phone’s front camera by default, but you can also switch to the back camera when you want to show off your surroundings to your correspondent.

Connectivity

Messenger will adjust the quality of your video call according to your Internet connection. Facebook will notify you if the connection weakens to a point where video won’t work, and you can simply switch to audio VoIP. What’s more, it’s free! You will only be charged for data use by your mobile operator, which you can avoid by using a Wi-Fi connection. The one thing that sets Messenger’s video calling apart from its competitors is the way it allows you to turn off your video feed to increase the other person’s video quality. This way you can give your friends extra bandwidth if what matters is you seeing their surroundings, not them seeing yours. The Messenger team has made an enormous effort to try crunch the data needed for video calling to make it as small as possible. So despite an imperfect mobile connection, Messenger’s voice and video quality will remain strong.

What next?

The current VoIP video calling feature of Messenger is in its early stages of development. Messenger only allows one on one video calls at the moment, but Facebook may develop and add group conference calling in the near future. The tech team is also working on a bunch of secondary features to expand Messenger’s capabilities and to improve the user experience.

Overall, Messenger’s new video calling feature is a great addition from Facebook. It allows for spontaneous conversations rather than scheduled occurrences. People can text messages to each other in Messenger, then switch to video call with one tap - it’s that simple.

Effective communication is also important for businesses. If you’re looking for VoIP solutions to simplify your company’s communications, contact us today - our tech experts can help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
April 24th, 2015

VoIPGeneral_Apr24_AIt has been a long time coming, but WhatsApp has finally introduced free voice calling - at least for Android users. The free calls, which work between WhatsApp users and operate on the Voice over Internet Protocol (VoIP) platform in the same way as those on Skype, are now available to all WhatsApp users on Android, following a slow invite-only release program. Here’s what you need to know; how to enable this capability and a trap to watch out for.

WhatsApp’s plan for the introduction of voice calling was first announced by its CEO Jan Koum in February 2014, and was due to have been available by last October. However, technical problems delayed the release until the first quarter of this year. When the voice calling feature did arrive, it was subject to a slow and somewhat complex invite-only rollout program whereby, unless you were personally selected by WhatsApp to try it first, you could only access voice calling if you had a friend with existing access who then called you with it. After taking their call, the feature was unlocked on your app and you could use it to call others too. The latest move to make the feature available to all users means no invite is now required.

To take advantage of the voice calling option, make sure you have downloaded at least version 2.12.5 of the free app from the Google Play store. Within the app’s Calls tab, tap the phone icon in the top right-hand corner. Select from the list of available contacts - which only includes those also setup with WhatsApp voice calling, and therefore for now only those on Android - and you’re off! iOS users need to wait a little longer, though WhatsApp founder Brian Acton has promised the feature is on the way in the near future (the voice calling button has been spotted in the latest release of WhatsApp for iPhone, but has yet to be activated). Yet an unofficial Cydia tweak known as WhatsApp Call Enabler makes this possible now, if not exactly recommended, on jailbroken iPhones.

Those eagerly anticipating the arrival of WhatsApp’s voice calling feature should be on their guard against attempts to prey on that enthusiasm. A number of phony messages are currently circulating on WhatsApp, by email and on the web, inviting users to click a link to activate voice calling within the app. Since no additional download is required to access voice calling - and indeed activating the capability this way is not possible - clicking the link will not achieve the desired outcome, and will instead leave you vulnerable to unintentionally installing malicious software and spreading the malware further.

Since its launch in 2009, WhatsApp has become a hugely popular instant messaging app worldwide. The platform now boasts 700 million active monthly users, and claims to handle 30 billion messages each and every day. Prior to the introduction of voice calling, the app’s use was limited to sending and receiving text messages, images and short sound recordings - meaning that a conversation of sorts was still technically possible by sending recordings back and forth, albeit in a more long-winded manner. But the implementation of live voice calling puts it on a par with the likes of Skype, and makes it more likely that VoIP will become mobile users’ preferred means of placing a call.

That is something which other apps have arguably failed to do on a large scale - despite Skype and others having long been mobile compatible - since the majority of mobile users still opt to make regular calls unless doing so is prohibitively expensive, for example to overseas. Provided it can get the user experience right and make the process of placing a call so intuitive that it becomes as natural feeling as it currently does to phone someone the old-fashioned way, WhatsApp could be about to tip that balance and make VoIP huge.

Want to learn how to implement VoIP in your business - whether on your office or cell phones - to cut costs and increase mobility and productivity? Give us a call and see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
March 20th, 2015

VoIPGeneral_Mar20_ATraditional phone lines are still the preferred choice of many businesses. However, the times they are a-changin’. And there are some good reasons to consider other options. No, that doesn’t mean getting rid of your phone altogether, but considering an alternative method that turns the whole idea of traditional phone use on its head. We’re talking VoIP, the telephony solution for the future. And it may be time your business took notice. Here are some of the unique advantages of VoIP.

What is VoIP?

To truly understand how VoIP can help your business, you must first know what it is. VoIP stands for Voice over Internet Protocol. All that means is that you’re essentially able to talk with others over an Internet connection instead of a traditional phone line. Yes, you can still use your actual phone handset, as well as your tablet or computer. The major difference is in the way the call is transmitted.

VoIP lowers costs

The biggest advantage of VoIP is that your business will save a bundle on costs. VoIP takes efficiency to a whole new level. Since you’ll be receiving phone calls over the Internet, you’ll cut out the expense of a phone line altogether and instead consolidate both your Internet and voice communication costs. To do this, however, you’ll need to upgrade to a high-speed Internet connection (if you don’t have one already), which will of course cost extra money. But knocking out the expense of your phone line will likely be much more cost-effective for your business overall.

If your business makes international calls regularly, VoIP is even more of a no brainer. With VoIP, international calling costs are significantly reduced and in some cases even free. Skype, which is similar to VoIP, is a perfect example of the latter.

Statistically speaking, VoIP services have helped many businesses lower costs dramatically. For some, local call expenses have been reduced by up to 40% and for international calls by a whopping 90%. How’s that for savings?

Many, better features than traditional phones

In addition to reduced costs, VoIP also offers a wide array of innovative features that surpass those of a traditional phone line. While listing them all would take several pages, three notable ones are virtual numbers, call routing and improved conference calls.
    • Virtual numbers - A virtual number allows you to easily have a local number anywhere in the world. That means if you have a large market of clients in London, you can actually get a local London number with the area code of your choice. When someone in the UK dials this number, it will transfer to your phone - whether your business is actually in Seattle or Toronto. This makes it easy for your customers to contact you and will likely garner more business, since we all know customers like things to made as easy as possible for them.
    • Call routing - If you’ve ever worried about missing an important phone call, call routing will have you breathing a long sigh of relief. With this feature, an incoming call will be transferred to multiple devices of your choice. So if your office desk phone rings when you’re not there, that same call will then ring on your mobile, home phone, iPad and other devices before going to voicemail.
    • Better conference calls - With VoIP and a high speed Internet connection, you can include an unlimited number of people on conference calls. And even better, you can also use video conferencing so you can see your colleagues or clients in person.
Interested in learning more about how VoIP can work for your business? Call us today.
Published with permission from TechAdvisory.org. Source.

Topic VoIP General
February 5th, 2015

VoIPGeneral_Feb05_AOver the past few years VoIP (Voice over Internet Protocol) has become a growing trend for most businesses due to its advantages regarding costs, speed, and flexibility. Companies have adopted VoIP when conducting interviews or holding online conferences. Regardless of its efficiency, however, VoIP is still susceptible to security breaches and data theft. An attacker can record business conversations and have them decrypted to obtain crucial business or personal information. Read on to find out more about precautions you can take to protect your VoIP system from unwanted audiences.

Encryptions and Passwords

In most cases your VoIP system might not be using any encryption to protect the conversation from prying eyes and ears. It is prudent to set up encryption that will ensure privacy and repel third parties from eavesdropping on your calls. An attacker would have to break encryptions in order to listen in.

Keep in mind that strong passwords will decrease the risk of the call being intercepted. Once you start using VoIP, immediately change the default password to a strong one. For security purposes, if you’re an administrator you should never use default passwords.

Review your Hosted Services

Many VoIP service applications run on commercial server operating systems from an external party. Ask the host provider about which services are enabled and which are disabled. You should only enable the ones you need. Treat this with the same care as you would normally devote to encryptions and password security.

VoIP Firewalls and Security Layers

Deploying a firewall specially designed for VoIP traffic can help protect your system. The firewall limits types of traffic and closes the session once the call disconnects, therefore shutting down the gates to possible abuses. It also identifies unusual calling patterns and watches out for signs of attack.

But using a firewall alone is not enough. Applying security layers around the server is a way to improve authentication and add protection when users exchange messages. Consider adding endpoint security as an additional layer for authorization by blocking devices until they pass security checks.

Implement Strict Security with Users

Security matters in the workplace, and employees shouldn’t take it lightly. Establish ground rules when using VoIP. Assign each user with appropriate access in a restrictive manner, depending on their needs. Ask users to report any abnormal signs of threats. Also, be on the lookout for strange activities within your VoIP system and try to familiarize users with the techniques data thieves use to attack VoIP connections.

Concerned about your VoIP security status? Get in touch with us and see how we can help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
December 11th, 2014

VoIP_Dec11_AIt's the holiday season, and regardless of the industry you work in, or where you are located, there is a good chance that during this busy time your phone systems will see an increased load. It seems that as the year comes to a close people want to communicate more, and so you need to ensure that your VoIP systems can handle the increased volume.

Establish VoIP system monitoring

Before you know whether your systems are ready for an increased call volume, you should establish monitoring tools that allow you to keep track of call volumes and how the systems hosting your VoIP solution are faring. If you notice that a spike in call volume during peak hours leads to decreased call quality, or perhaps an increased load on systems, then it may be a good idea to invest in a new solution that can help carry this extra burden.

Because this is the holiday season, and your staff and even IT providers may be away on leave, a monitoring solution can be helpful in predicting when issues may arise. You and your IT team can then help prepare for an increase in call volume and any problems that may crop up when they are away from work. This ensures that your systems won't go down when you need them most.

Check your VoIP equipment

Sometimes, problems with VoIP don't have anything to do with your service provider or even the underlying servers that host the solution, but the physical VoIP lines and phones themselves. One common issue with VoIP is that if equipment is too close to other VoIP equipment, you may see a degradation in call quality.

Therefore, you should take care to ask your employees if they have noticed lower call quality lately, especially if two VoIP devices are close to one another. If there have been issues, moving them further apart should clear this up.

Beyond this, take the time to inspect all cables and connections to ensure they are in good condition and able to deal with the increased wear and tear the holiday season can bring. If equipment is looking a little past it, now may be the time to look for new devices and solutions that can help boost your communications.

Set data priorities on your router

Most modern business routers have an important feature called QoS, or Quality of Service. This allows users to set bandwidth limits for different activities and even create priority lists. Because you will likely be getting more calls during the holiday season, it is a good idea to ensure that the extra bandwidth will be there when you need it.

Because your router is also in charge of assigning bandwidth to your VoIP solution, using the QoS feature is a good way to ensure that calls are receiving the bandwidth they need to remain clear. Take a look at the way data and bandwidth is being used in your network and set limits on non-essential activities that may be using higher amounts. For example, it may be a good idea to reduce the bandwidth assigned to streaming services and apply the extra percentage to your VoIP solution.

Work with an IT partner

These tweaks and updates can be time consuming and a bit of a chore to carry out, especially if you are not a tech expert. What we recommend is contacting us, so our VoIP experts can work with you to ensure your network is configured for the higher call volume, equipment is working, and servers are ready. We can even offer suggestions on better systems that can improve communications while reducing costs. Be prepared for the holiday season, contact us today.
Published with permission from TechAdvisory.org. Source.

Topic VoIP General
November 14th, 2014

VoIP_Nov10_AFor a number of years now, there has been a trend that has seen many families and households ditching traditional landline phones strictly to use mobile devices only. Many business owners are also wondering if this is the way to go in the corporate environment too? One alternative solution many are looking at is VoIP.

Why a fully mobile system is tempting

Mobile systems and devices can be tempting for many business owners largely because they offer decreased costs and better overall calling features, not to mention business-centric apps that allow you and your employees to be more mobile.

This, combined with the fact that many employees are increasingly adopting mobile devices, means that it is certainly tempting to make the switch away from traditional landline systems. However, this might not necessarily be the best idea for your business.

Why you shouldn't switch to a full mobile system just yet

As part of a business, you and your employees likely rely heavily on your phone system and the various features it offers. Within many businesses, the phone system - VoIP or landline - is the backbone of a larger, more unified communications system.

You need these to work flawlessly and seamlessly together so that you are reachable when your clients need to contact you, with minimal downtime and dropped calls. While mobile devices and networks do offer generally large percentages of uptime and reliability, there are still issues with dropped calls and less-than-clear communications. This can pose a real issue for employees who rely on phones.

Beyond this, it can be tricky to manage mobile devices in the company, as these devices are quickly becoming prime targets for thieves and hackers. This means an increased security risk for your company, especially if you don't have systems in place to efficiently manage these devices. Ultimately, a full mobile system integrated at this time could lead to increased costs, if not set up and handled in the right way, despite the perceived lower costs initially.

Mobile still has a place however

As we said above, mobile systems can help businesses enhance the overall effectiveness of office communications especially when combined with existing phone systems like landlines or VoIP. Firstly, they offer employees who are working remotely, or away from the office, a quick and easy way to check in without having to invest in potentially costly phone systems. This is especially true because of the number of communication apps that can be installed.

Secondly, they really do enable teams to be more mobile within the office. For example, if you have employees talking with customers, they can quickly check the status of a product or service on a mobile device instead of having to find a phone and call someone.

Essentially, in a few years, mobile systems will be powerful and reliable enough to fully replace existing systems, but for now, it is best to stick with VoIP or landlines in the office with mobile devices playing more of a support role.

If you are looking to learn more about communication systems in your office, contact us today to see how our services can help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General