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December 12th, 2014

productivity_Dec12_AEmail has become the main form of communication for many businesses. When first launched, many people treated email as simply an electronic version of company memos and letters and therefore created and styled them as such. Over time, email has become much more informal, and while this is great it can lead to problems in overall clarity of communication. However, there is one effective way you can ensure all of your messages are clear and understandable, by adopting PAR.

Better email structure for small businesses

In order for your emails to be clearer and to get the overall message across easily, you might want to implement a PAR structure. This three part framework has been used by many business owners and managers to improve overall communications, and consists of:

Problem

At the very top of the email, below the salutation, provide a brief yet clear overview of the problem which is the subject of the email or the reason you are making contact. When writing this overview don't assume anything, including shared knowledge or agreements, unless you have discussed these with all recipients beforehand. The key here is that you are looking to be able to summarize the main issue.

If you need more than two paragraphs, then you should probably create a longer form report that is attached in the email. The reason for this is because the vast majority of people will simply scan an email, and if it's too long, they will usually skip it, or possibly miss key points. If it is easy to scan and read, then there is a greater chance all parties will be on the same page.

Beyond this, if you are struggling to come up with a short explanation or can't clearly summarize the problem in writing, then email may not be the best medium to be using. Opt instead for a meeting or phone call to discuss the issue more fully.

Action

After stating what the problem is, clearly mark any proposed actions or recommendations using a relevant heading, then specifically lay them out in an easy to read format. You want to be as specific as possible here, ensuring that all parties understand what you want to happen and the actions they will need to take as a result.

For example, if you use vague language, such as: "I need this by the end of the month", people may only carry out what you are asking for on the very last day of the month. Instead, you might be better to give a specific delivery date, and possibly a set time, so that any deadlines are clearly defined. Bulleted and numbered lists can really help here, as long as they are clear and understandable and don't muddle the issue.

Results

Finally, identify the expected results based on the actions you want the recipients to take. This helps ensure that every recipient knows what they should be striving for, as well as serving as an indicator of whether the problem has been specifically solved or not.

If the results aren't met, you have a good opportunity to look back at the process and see if there is any room for improvement, or try to pinpoint exactly why something went wrong or didn't happen as you planned. This in turn, if leveraged correctly, can help improve overall productivity.

Looking to learn more about increasing productivity in your office? Contact us today to see how our systems can benefit your business.

Published with permission from TechAdvisory.org. Source.

Topic Productivity
December 11th, 2014

BusinessValue_Dec11_AThe holiday season can be stressful and expensive for everyone, employees and business owners alike. While it is great to start a new year, it can be tough to justify or find the funds for new expenses, even if there is a real need. Instead, you may want to look for cost saving tools that can help improve business operations for less. To help, here are five free or affordable tools that can make your business life easier.

  1. Canva If you are a business owner, chances are that you aren't the world's best graphic designer, unless you run a graphics company of course! In order to design graphics, icons, flyers, and even posters you need specific graphics software. This can be expensive and the software is not going to be easy to use for design novices. You may even need an in-house graphic designer. This is where Canva comes in.

Canva is an online app that allows users to quickly and easily create professional looking graphics using drag and drop functionality and a wealth of free, or affordable, stock images. In other words, you can create designs in a short amount of time.

The service itself is free, but some images do need to be purchased.

  1. FreshBooks Most business owners are not certified accountants either, and even if you understand the basics of accounting and tracking of finances, the money side of your business is often a full time or at least a specialized job. If not handled correctly, this could spell disaster for your business. One solution is cloud-based FreshBooks.

FreshBooks is accounting software that allows you to invoice clients, track payments, accept payments, track expenses, and access financial reports at the click of a button. Beyond this, you can connect FreshBooks with your payroll services to ensure that your employees are paid on time.

The platform offers a free plan that allows you to track and manage one client, while paid subscriptions start at USD 19.95 a month.

  1. Hootsuite Many businesses have a presence on more than one social media network. While this is a great way to reach out to the highest number of customers, it can be a chore to manage and maintain a presence on all of these networks all of the time. Hootsuite is specifically aimed at this task.

Hootsuite is a tool that allows you to manage your social media accounts from one platform. Using Hootsuite you can schedule posts, set up streams, establish keyword tracking, and track engagement. It really is a one-stop-shop for all of your social media platforms.

Hootsuite offers a free subscription which allows you to manage three social media profiles, while a business subscription starts at USD 8.99 and allows you to track up to 50 profiles and gives you access to more advanced analytics and features.

  1. Podio Managing projects and ensuring that all employees are aware of what they should be doing, and what others are doing, can be one of the toughest tasks for any business owner. Sure, spreadsheets and communication work to a point, but there is always room for error and of course improvement, which is what Podio provides.

Podio is a project management app that allows you to easily manage projects, tasks, deadlines, and even files. Using an intuitive dashboard that all users have access to, employees and managers can easily see who is doing what, as well as what needs to be done and what has already been done.

Podio is free with limited features for five users and costs USD 9 per user, per month for the full subscription plan.

  1. CoSchedule If you have a blog, either on WordPress or hosted by WordPress, sharing the articles you post on your social media profiles is a great way to increase content reach and interaction. However, it can be time consuming to actually create posts on each different platform, unless you use CoSchedule.

With CoSchedule you can write your social media posts for a blog article and schedule them to be posted once the article goes live. Think of it as automating the sharing of your blog articles. This will save you time, while making it easier to manage your content, largely because the calendar included in CoSchedule is easy to work with and gives you a good view of your content.

CoSchedule is USD 10 per month, per blog.

If you are looking for more affordable ways to improve your business operations, contact us today to see what boost we can offer you at a price you can afford in 2015.

Published with permission from TechAdvisory.org. Source.

December 11th, 2014

VoIP_Dec11_AIt's the holiday season, and regardless of the industry you work in, or where you are located, there is a good chance that during this busy time your phone systems will see an increased load. It seems that as the year comes to a close people want to communicate more, and so you need to ensure that your VoIP systems can handle the increased volume.

Establish VoIP system monitoring

Before you know whether your systems are ready for an increased call volume, you should establish monitoring tools that allow you to keep track of call volumes and how the systems hosting your VoIP solution are faring. If you notice that a spike in call volume during peak hours leads to decreased call quality, or perhaps an increased load on systems, then it may be a good idea to invest in a new solution that can help carry this extra burden.

Because this is the holiday season, and your staff and even IT providers may be away on leave, a monitoring solution can be helpful in predicting when issues may arise. You and your IT team can then help prepare for an increase in call volume and any problems that may crop up when they are away from work. This ensures that your systems won't go down when you need them most.

Check your VoIP equipment

Sometimes, problems with VoIP don't have anything to do with your service provider or even the underlying servers that host the solution, but the physical VoIP lines and phones themselves. One common issue with VoIP is that if equipment is too close to other VoIP equipment, you may see a degradation in call quality.

Therefore, you should take care to ask your employees if they have noticed lower call quality lately, especially if two VoIP devices are close to one another. If there have been issues, moving them further apart should clear this up.

Beyond this, take the time to inspect all cables and connections to ensure they are in good condition and able to deal with the increased wear and tear the holiday season can bring. If equipment is looking a little past it, now may be the time to look for new devices and solutions that can help boost your communications.

Set data priorities on your router

Most modern business routers have an important feature called QoS, or Quality of Service. This allows users to set bandwidth limits for different activities and even create priority lists. Because you will likely be getting more calls during the holiday season, it is a good idea to ensure that the extra bandwidth will be there when you need it.

Because your router is also in charge of assigning bandwidth to your VoIP solution, using the QoS feature is a good way to ensure that calls are receiving the bandwidth they need to remain clear. Take a look at the way data and bandwidth is being used in your network and set limits on non-essential activities that may be using higher amounts. For example, it may be a good idea to reduce the bandwidth assigned to streaming services and apply the extra percentage to your VoIP solution.

Work with an IT partner

These tweaks and updates can be time consuming and a bit of a chore to carry out, especially if you are not a tech expert. What we recommend is contacting us, so our VoIP experts can work with you to ensure your network is configured for the higher call volume, equipment is working, and servers are ready. We can even offer suggestions on better systems that can improve communications while reducing costs. Be prepared for the holiday season, contact us today.
Published with permission from TechAdvisory.org. Source.

Topic VoIP General
November 25th, 2014

BCP_Nov24_AAs a business owner you must be constantly aware of threats to your business. One of the best ways to mitigate many of these dangers is to develop and implement a Disaster Recovery Plan. In order to help ensure that your business is ready to recover from any disaster, here are five real-world tips that can help see you through.

1. Have a full copy of your data backed up outside of your operating region

Almost every company, regardless of size, has backup measures in place. These backups can be either physical or digital, and are supposed to be carried out on a regular basis. If a disaster strikes, having access to your data can help ensure that you can recover your systems and resume operations in the minimal amount of time.

While backups are great, if you keep your backups in the same area as your main systems, or even if your offsite backups are in the same region, there is a chance that a large disaster, like a flood, or power outage, could also affect these backups too. One of the best solutions is to keep a current backup offsite, and outside of your operating region, with most experts recommending at least 150 miles (250 km) away from your main business area.

How do you achieve this? The best option is to use cloud-backup. Many providers host their backup service at a number of different data centers in various locations, so that should a disaster strike both your business and a nearby data center, your data is still safe at other centers.

2. Realistically test your plan

It can be tempting to simply develop a plan and then test it in a closed environment once or twice a year, make some changes where necessary and then sit back and hope it works. In truth, for any plan to really be effective it needs to be tested in a realistic environment. If this is not carried out then there is a possibility that the plan could fail when activated.

Because disasters come in almost any form and size, you are going to want to first identify as many potential problems as possible. From here, test your recovery plans based on these scenarios and see how effective they are. Be sure to also involve your colleagues and employees, as they too will need to know what to do when disaster strikes and what their role in the recovery of data is.

A good way to look at these tests is to think of them more as practice runs. As with anything, the more your practice the easier and more effective it becomes. In this case, good practice could literally save your business.

3. Update your plan as you update your systems

When you develop a recovery plan, you need to base it on the systems and technology you currently have in your business. However, these systems and devices may not be in use six months, to a year from now, or you may introduce new systems and improvements.

As soon as you make any changes, your existing recovery plan could become obsolete. Therefore, you need to ensure that when you introduce new systems or technology you are also updating the recovery plan to cover and fit with these changes.

4. Create an accessible plan

Many experts agree that having a physical plan that employees can see and access during a disaster is one of the best ways of ensuring that it is actually implemented properly. Therefore, when you develop a Disaster Recovery Plan make sure that all of your employees can access it at any time. This includes during and immediately following a disaster.

Beyond this, you need to make sure that the plan is consistent. If you update the master plan, but fail to update the copies you store in say a public cloud, or at different worksites, this will lead to confusion and even an increased recovery time or complete recovery failure. When you do update your plan, let all parties involved know that it has been updated and remind them where they can find copies of the plan.

5. Don't be the only fully-trained disaster recovery expert in your company

As a business owner or manager it can be easy to try and run everything yourself. Afterall, it is your business and you know exactly how to look after everything, right?. The problem is that if you are the only fully-trained disaster recovery person you are making yourself the weakest link in the plan.
Published with permission from TechAdvisory.org. Source.

November 20th, 2014

Windows_Nov18_AOne of the biggest IT expenses for many small businesses is software. Some companies require thousands of dollars of software, which can quickly compound when you hire new employees. Businesses who have purchased Microsoft software may soon be receiving a letter from the tech giant asking for a systems audit. Here is a quick overview of this letter and what you should do if you receive one.

The Microsoft Software Asset Management Review

Earlier this year, Microsoft announced that they will be sending out over 30,000 letters to small businesses who have purchased Microsoft software licenses. These letters or emails are focused on checking that you have the right number of licenses for your systems.

This program actually has three audit elements, or emails, that are being sent out to businesses.

  1. Internal self-audit email - This is the most common letter businesses have been receiving. It asks them to verify that they are compliant with Microsoft's licenses, which is usually done by sending Microsoft the software keys for each license or product purchased. They then compare this to their records.
  2. Software Asset Management (SAM) Engagement - This is a voluntary process where Microsoft sends a Software Asset Management partner to your business to audit your systems and see if you are over or under licensed. For companies who do agree to this, the audit is paid for by Microsoft. The downside is, if you are found to be non-compliant, you will likely face a fairly large bill.
  3. Legal Contract Compliance (LCC) audit email - This audit can be enacted by Microsoft if you put off a SAM or self-audit for an extended period of time. Essentially, this is a legal audit that you must comply with. If you are found to be non-compliant under this audit, you could face stiff legal penalties.

What happens if I receive one of these emails?

Should you receive one of these emails you will be asked to carry out the audit by a set date. Most of the emails contain a spreadsheet that you will need to put your license information into. This can take time because you will likely need to physically check every machine using Microsoft software for relevant information.

Auditors who come to your business will ask you for network and server access and any other form of information they think they can ask for.

Should you be found to be non-compliant or under-licensed, you will likely then be presented with a bill for the extra licenses. If you happen to be highly under-licensed, this bill could be quite large.

What should I do if I am worried about this audit?

An audit like this could be time consuming, costly, and above all is frustrating for any business owner. What we recommend is working with us. We can help ensure that your business is using appropriate licenses and, should you face a request to do an audit, we can help you through the process.

So, contact us today to ensure that your business is compliant.

Published with permission from TechAdvisory.org. Source.

November 19th, 2014

Windows_Nov17_AEarlier this year, the SSL (Secure Sockets Layer) bug Heartbleed caused quite a stir when it was discovered. While the majority of systems affected by this bug have been patched, and are now secure from it, news has recently broke of a similar bug affecting Microsoft Windows Servers. If you use Microsoft Servers in your office, this is something you need to be aware of.

The new security problem

On November 11, 2014 Microsoft released a patch for nearly all versions of Microsoft Server, along with patch notes that included the reason why the patch was released. In short, it was released to plug a security gap that the company calls Schannel Remote Code Execution Vulnerability.

This cryptically-named vulnerability essentially allows hackers remote code access by sending specific packets of data to a server. Data packets are made up of basic units of data communication combined in order to send data over a network.

Hackers can structure certain data into packets then breach a bug in Microsoft Server software, potentially allowing a hacker full remote access to that server and the ability to execute whatever code they so choose, including giving themselves full access to the systems and data hosted on your server.

This bug is particularly destructive because it affects the Schannel library on servers, which is responsible for encryption and authentication in Windows.

What versions of Windows server are affected by this bug?

This bug can potentially be found on nearly every version of Windows and Windows Server currently in use by companies, including:
  • Windows Server 2003
  • Windows Vista
  • Windows Server 2008
  • Windows 7
  • Windows 8/8.1
  • Windows Server 2012/2012 R2
  • Windows RT/RT 8.1
In other words, pretty much any business using Windows and Windows Server is at risk.

What should we do?

While this appears to be a big issue, and in truth it is, Microsoft has noted that they are unaware of anyone actually exploiting this bug as of the writing of this article. The company has also released a patch - MS14-066 that is supposed to fix the problem.

Therefore, the best action you can take is to update all of your systems running Windows. While it primarily affects servers, this could become a widespread issue if systems are not updated. What we recommend is contacting us as soon as possible. We can help ensure that all of your systems are updated and protected from this bug.

If you would like to learn more about Windows and how you can keep your systems secure, please do call us today.

Published with permission from TechAdvisory.org. Source.

November 19th, 2014

SocialMedia_Nov17_AMany business owners looking to launch, or expand their social media presence, quickly find out that only interacting with one platform is not the best strategy. Instead, they branch out, join all the major platforms and quickly find that each is vastly different and can be a challenge to master. For those using Twitter, here are 10 best practices that can help you get the most out of it.

  1. Keep posts on the shorter side - This may seem ridiculous, after all there are only 140 characters allowed per tweet, but keeping tweets short allows users to add their own comments and ideas when they retweet. Try keeping your tweets below 100 characters.
  2. Twitter is not about promotion - Studies have proven that tweets that promote a company or product don't usually do as well as messages that are more conversational in nature. If you want to ensure maximum interaction, aim for a mixture of tweets that consists of about 80% conversational and 20% promotional.
  3. Know what time to tweet - Each market is different, so take the time to research tweeting habits. If you see that the majority of your target audience is active during after-work hours, then it would make sense to tweet when they are more likely to be online. Remember, many Twitter users are connecting via their mobile devices, so you are probably better off tweeting during lunch hours, as well as pre- and post-work.
  4. Know what days to tweet - Much like knowing what time to tweet, it is a good idea to also know which days are best to tweet in order to maximize engagement. For example, if you are trying to interact more with other businesses (B2B) then it is best to tweet on days when the companies are open and an owner or manager is more likely to be looking at business systems and social accounts. Customers, however, are usually more receptive to messages on days when they aren't working e.g., Saturday and Sunday.
  5. Use hashtags - Hashtags in Twitter allow for categorization and make tweets searchable. For example, if you use the hashtag #fresh in a tweet and then search for 'fresh' on Twitter, you should see similar posts using the same hashtag.
  6. Use hashtags sparingly - There is a common trend in social media to use hashtags for nearly every word. This makes posts difficult to read and usually leads to people not sharing or retweeting your content. Instead, try to work one to three hashtag, at most, into your tweets naturally.
  7. Realize Twitter moves fast - The average trend on Twitter lasts about one hour, to one day. So, if you see a trend developing or beginning, act quick to join the conversation. Posting after the trend has faded will usually lead to tweets being ignored.
  8. Don't act on every trend - Trends come and go so quickly on Twitter that it can be tempting to try to jump on each one, or as many as possible, in order to get your message out to as many people as possible. However, not every style and subject will be relevant to your business. By shoehorning content to fit trends you could come across as insincere and lose interest from followers.
  9. Watch who you follow - Following people is one of the quickest ways to grow your own follower base - usually because users will follow those who follow them. But, when it come to business, you want to be sure to follow users who are relevant. For example, follow your customers, strategic partners, and even competitors. Following Twitter users who aren't relevant to your business is not going to get your messages read by the right people.
  10. Keep an eye on Twitter - In order to effectively spot trends and see what your target market is saying, it is worthwhile to use a program like Tweetdeck, which allows you to see all tweets, track hashtags, topics, and more.
If you would like to learn more about using Twitter in your business, contact us today to see how our services and solutions can boost your social media presence.
Published with permission from TechAdvisory.org. Source.

Topic Social Media
November 14th, 2014

VoIP_Nov10_AFor a number of years now, there has been a trend that has seen many families and households ditching traditional landline phones strictly to use mobile devices only. Many business owners are also wondering if this is the way to go in the corporate environment too? One alternative solution many are looking at is VoIP.

Why a fully mobile system is tempting

Mobile systems and devices can be tempting for many business owners largely because they offer decreased costs and better overall calling features, not to mention business-centric apps that allow you and your employees to be more mobile.

This, combined with the fact that many employees are increasingly adopting mobile devices, means that it is certainly tempting to make the switch away from traditional landline systems. However, this might not necessarily be the best idea for your business.

Why you shouldn't switch to a full mobile system just yet

As part of a business, you and your employees likely rely heavily on your phone system and the various features it offers. Within many businesses, the phone system - VoIP or landline - is the backbone of a larger, more unified communications system.

You need these to work flawlessly and seamlessly together so that you are reachable when your clients need to contact you, with minimal downtime and dropped calls. While mobile devices and networks do offer generally large percentages of uptime and reliability, there are still issues with dropped calls and less-than-clear communications. This can pose a real issue for employees who rely on phones.

Beyond this, it can be tricky to manage mobile devices in the company, as these devices are quickly becoming prime targets for thieves and hackers. This means an increased security risk for your company, especially if you don't have systems in place to efficiently manage these devices. Ultimately, a full mobile system integrated at this time could lead to increased costs, if not set up and handled in the right way, despite the perceived lower costs initially.

Mobile still has a place however

As we said above, mobile systems can help businesses enhance the overall effectiveness of office communications especially when combined with existing phone systems like landlines or VoIP. Firstly, they offer employees who are working remotely, or away from the office, a quick and easy way to check in without having to invest in potentially costly phone systems. This is especially true because of the number of communication apps that can be installed.

Secondly, they really do enable teams to be more mobile within the office. For example, if you have employees talking with customers, they can quickly check the status of a product or service on a mobile device instead of having to find a phone and call someone.

Essentially, in a few years, mobile systems will be powerful and reliable enough to fully replace existing systems, but for now, it is best to stick with VoIP or landlines in the office with mobile devices playing more of a support role.

If you are looking to learn more about communication systems in your office, contact us today to see how our services can help.

Published with permission from TechAdvisory.org. Source.

Topic VoIP General
November 12th, 2014

Productivity_Nov10_AAs a business owner or manager there is a good chance that a fair number of the emails you send out to your employees are with the purpose that they then send a message to a third party on your behalf. When drafting this message however, there may be some back and forth before it is actually sent out. This can drain productivity, but can easily be avoided by including a pre-draft in the original email.

What exactly is a pre-draft?

The idea behind pre-drafting an email message is that it helps to reduce the amount of back and forth between two parties when one of the parties is contacting a third party. If you have ever had an employee draft a message that came from you then you are likely well aware of the number of emails that can go back and forth before the email actually goes out.

Essentially a pre-draft is a message included in the original message that is to be sent along to a third party. When you include a draft message, the person who will be sending the message can then just cut and paste the content, personalize it, maybe tweak a sentence here or there, and then send it along.

How do I create one?

If you are currently working on an email message that will be sent by another employee on your behalf, try to come up with the outline and basic message yourself. It's best to clearly mark this message in the original email by using a flag like: "Message to send", and changing the actual message to another font or color.

Because most of these messages will be personalized, include placeholder text where your staff member can personalize the message. For example, To . This not only makes it easier to spot areas that need to be personalized, it also means messages can be sent out quickly and easily.

When is this useful?

To be honest, pre-drafting won't work for every type of email you send. But, there are some situations when this comes in handy, including:
  • When you are asked to provide a testimonial on a service. You can write a basic testimonial with areas for customization.
  • When you need to send follow up emails connected to a recently sent email campaign or message. You can draft a basic follow up message that can then be customized as your employees see fit.
  • When you want to post something on numerous social media sites. You can simply write the post once, then provide spots to customize based on the network.
  • Introductions and references. If you have been asked to provide a reference or an introduction, then draft a standard message which can then be changed as needed.
If you mark these emails as a pre-draft, or place them in a pre-draft folder, they can then be quickly found and modified in the future.

Looking to learn more about increasing productivity in your business? Contact us today to see how our systems can help.

Published with permission from TechAdvisory.org. Source.

Topic Productivity
November 12th, 2014

BusinessValue_Nov10_ACommunication is a vital part of business. While customers certainly appreciate digital systems like email and chat, there are times when simply talking to someone is preferable. Because of this, and the fact that many businesses will always have customers who prefer to talk, most businesses do need a phone system. The question is: How do you find the right one for your business?

1. Know the types of systems out there

Phone systems, as with many other types of technology, have evolved and changed drastically from the traditional phones that we are all familiar with. As a result, it pays to be aware of the four main types of phone systems available for small to medium businesses:
  • Key systems - These systems are commonly found in many older small businesses as they were designed for up to 40 users. Typically, a Key system offers businesses basic features like hold, line switching, line management, etc.
  • PBX - Private Branch Exchange, is private phone networking technology that enables businesses to manage up to hundreds of phone lines and numbers. PBX is usually employed by larger businesses who need multiple phone lines and the ability to network offices together.
  • Hosted PBX - These are PBX systems that are managed and hosted by a provider. The system itself is usually housed offsite, which means less up-front investment for the company.
  • Centrex - These are specific business features and packages developed for your business by a major telecommunications provider which are usually added onto your monthly phone bill.
Generally speaking, these four types of phone systems are available in two ways:
  1. Analog - Traditional landline phone systems offered by phone companies, commonly referred to as PSTN (Public Switched Telephone Network). Analog is familiar to many business owners as it uses existing lines strung by telephone companies.
  2. Digital - Newer phone systems that use network connections to transmit voice communication. The most common of these systems is VoIP (Voice over Internet Protocol).
While there are four main systems, the increasingly popular adoption of digital systems like VoIP has led to Key and PBX systems essentially merging together into one platform. Some providers however do offer scaled down versions of PBX over network connections that they refer to as Key systems.

2. Consider these four questions

As you are looking for a new system? If so, it might be a good idea to ask yourself the following questions:
  1. How many lines and phones will I need? This will likely be one of the first questions a vendor will ask when you start looking for a new system. Take some time to think how many phone lines you will need. For example, will you need one for every employee? Or will a line for every major office or department be enough? You will quickly find that some teams won't need lines at all, while others will need one for every person.
  2. How much do I want to manage this system? If you want to have complete control over every line, the supporting systems, and the hardware itself, then going for a hosted solution may not be the best of ideas. On the other hand, if you are looking for a solution that is simple to manage for you, then hosted or managed solutions might be the answer.
  3. How fast will my business grow? If you are expanding quickly, then you will need a system that can develop with you. Many landline systems require technicians to install new lines which can take time, so businesses that are growing quickly may benefit more from digital systems.
  4. What other equipment will I be using? This is important to know before you talk to vendors because some systems may not work well with existing technology, or other systems you may be using. If you make a list, vendors can then help you quickly find a system that is compatible with your other equipment.

3. Ask your users what features they need

Before looking for a new phone system, you should ask the people who will be using the system what features they need in order to do their jobs to the best of their ability. Some teams may need wireless devices in order to better talk to customers, while others might find video conferencing worthwhile; others still may need a more unified communications platform, including text and instant messages.

The key here is to develop a list of features that your business will need before looking for a new phone system. This will make it easier to find one that fits your needs.

4. Work with your IT partner

We can work with you to help you find the best solution for your business; be it managed, digital, or analogue. If you are looking for a new phone system, contact us today to learn more about our solutions and how we can help.
Published with permission from TechAdvisory.org. Source.